Terms of Service

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Last updated: October 10, 2025

This website is operated by Rarebird, Inc. (“Rarebird,” “Rarebird Coffee,” “Company,” “we,” “us,” or “our”). Throughout the site, the terms “you” and “your” refer to the website visitor, customer, or user. Rarebird offers this website, including all information, tools, functionality, content, loyalty program(s), and services available from this site (collectively, the “Services”) to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here (these “Terms of Service” or “Terms”).

By visiting our website at https://rarebird.coffee/ (the “Website”), purchasing a product, creating an account, participating in our loyalty program, or otherwise using the Services, you agree to be bound by these Terms, including additional terms and conditions and policies referenced herein or available by hyperlink (collectively, the “Incorporated Policies”), such as our Privacy Policy, Refund Policy, Copyright Policy, and, where applicable, [SMS Terms]. If you do not agree to these Terms and the Incorporated Policies, you must not access or use the Website or Services.

This Website is offered and available to users who are 18 years of age or older and reside in the United States or its territories or possessions. By using this Website, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet these requirements, do not access or use the Website.

We may revise and update these Terms from time to time in our sole discretion as described in Section 28 (Changes to Terms). For dispute resolution provisions, see Section 27 (Governing Law & Jurisdiction; Arbitration).

1. ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, and in using the Service you must not violate any laws (including, without limitation, copyright laws and export controls). You must not transmit any worms, viruses, or destructive code. A breach or violation of any Term results in immediate termination of your right to use the Services.

2. GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time. You understand your content (excluding payment card data) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements of connecting networks or devices. Payment card data is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission. Headings are for convenience only and do not limit these Terms.

3. ACCESSING THE WEBSITE; ACCOUNT SECURITY

We may withdraw or amend the Website and any Service or material we provide on the Website in our sole discretion without notice. We are not liable if the Website is unavailable at any time. We may restrict access to some parts of the Website, or the entire Website, to users. You are responsible for: (a) making all arrangements necessary for access; and (b) ensuring that all persons who access the Website through your internet connection are aware of, and comply with, these Terms.
If you create an account, all information you provide must be correct, current, and complete, and you consent to our processing of your information as described in the Privacy Policy. You must treat your login credentials as confidential and not disclose them to any other person. Notify us immediately of any unauthorized access to or use of your account. We may disable any account at any time in our sole discretion for any or no reason, including violations of these Terms.

4. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

The material on the Website is for general information only and should not be relied upon as the sole basis for decision-making without consulting more complete, more timely sources. The Website may contain historical information that is not current and is provided for reference only. We may modify Website content at any time, but we have no obligation to update information except as required by law. You agree it is your responsibility to monitor changes.

5. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance.

6. PRODUCTS, DESCRIPTIONS, AVAILABILITY & COLORS

Certain products or Services may be available exclusively online and in limited quantities. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We have made every effort to display product colors and images accurately, but we cannot guarantee your monitor’s display is accurate. Any offer for any product or Service is void where prohibited. Returns and exchanges are governed by our Refund Policy.

7. TERMS OF SALE; SUBSCRIPTIONS; AUTO-RENEWAL; PROMOTIONS

The following additional terms apply to purchases made through our Website.

7.1 Payment

  • You agree to provide current, complete, and accurate billing information.
  • We accept major credit cards and other payment methods listed at checkout.
  • By submitting payment, you authorize us to charge your method of payment.

7.2 Orders

  • All orders are subject to acceptance by us.
  • We may limit or cancel quantities per customer, household, or order.
  • If we cancel, we will notify you via the email or phone provided.

7.3 Pricing and Availability

  • Prices are listed in U.S. dollars and are subject to change without notice.
  • Availability of products cannot be guaranteed.

7.4 Shipping & Delivery

  • Shipping terms, including carrier selection, estimated delivery dates, and costs, are provided at checkout.
  • Title and risk of loss pass to you upon delivery to the carrier.

7.5 Taxes

  • You are responsible for all applicable taxes, duties, or fees, unless otherwise specified.

7.6 Returns & Refunds

  • Returns and refunds are governed by our Refund Policy.
  • Subscription cancellations or returns may be prorated at our discretion.

7.7 Subscriptions

  • If you purchase a subscription (as confirmed by the recurring payment acceptance at checkout), it will auto-renew at the then-current price and cadence as listed in the Customer Subscription Portal unless canceled in accordance with our Terms of Sale. We may offer promotions, coupons, introductory or loyalty discounts subject to additional terms. We may modify or discontinue promotions at any time.

8. LOYALTY PROGRAM POLICY

Rarebird operates a loyalty program (“Loyalty Program”), including tiered membership levels.

8.1 Participation & Acceptance.

Enrollment in Rarebird’s loyalty program(s) (the “Loyalty Program”) is voluntary and free. By enrolling, you agree to these Terms and the Loyalty Program Policy (incorporated herein).


8.2 Points & Status.

Points, credits, or tier status (collectively, “Rewards”) may be earned via eligible purchases or activities described in the [Loyalty Program Policy]. Rewards have no cash value, are non-transferable, and are not property of the participant.

8.3 Issuance; Adjustments.

We may award, withhold, adjust, or revoke Rewards at our discretion, including in cases of suspected abuse, fraud, returns/refunds/chargebacks, or system error.

8.4 Redemption.

Rewards may be redeemed only as specified in the [Loyalty Program Policy] and are subject to inventory and availability. We do not guarantee any particular Reward’s continued availability.

8.5 Changes & Termination.

We may modify, suspend, or terminate the Loyalty Program or any portion thereof at any time, with or without notice, and without liability.

8.6 Taxes.

You are responsible for any taxes resulting from Rewards.

8.7 Program Communications.

By enrolling, you consent to receive Loyalty Program communications (email/SMS, subject to Privacy Policy and, if applicable, [SMS Terms]). You can opt out as described therein.

9. REFERRAL PROGRAM

9.1 Eligibility.

The Brew It Forward Referral Program (“Program”) is open to individuals aged 18 or older with a valid Rarebird account.

Referrals are valid only for new customers. A “new customer” is defined as an individual who has never made a purchase from rarebird.coffee.

Referral offers are subject to void if used to create multiple accounts by the same person or household, or to otherwise abuse the referral program.

9.2 Referree Offer.

The referred individual will receive a single-use $15 discount valid toward their first purchase at rarebird.coffee website.

The offer is non-transferable and has no cash value.

9.3 Referrer’s Reward.

When a referred friend completes their first qualifying purchase using the referrer’s unique referral link, the referrer will receive 1500 loyalty points ("Referral Credits"), per Section 8 (Loyalty Program Policy).

Referral Credits are typically issued after the referred order is fulfilled to allow for cancellations and payment verification. 

If the referred order is cancelled, refunded, or returned, Rarebird reserves the right to revoke or withhold the corresponding referral credit.

Credits may be used only toward future purchases at rarebird.coffee excluding shipping, taxes, or fees. Credits cannot be applied to past orders, redeemed for cash, or transferred between accounts.

9.4 Referral Limits.

Referrers may make as many invitations and referrals as they wish, however:

Each referred friend must be a unique new customer, from a different household. Referring the same person, household, mailing address, or email address more than once will not generate additional rewards and will result in order cancellation/void. Multiple referrals of the same customer will not result in duplicate rewards.

9.5 Non-Transferability & No Cash Value

Referral rewards, credits, and coupons have no cash value, are not redeemable for cash, and cannot be transferred or sold.

Credits may only be used by the account under which they were issued. Unauthorized transfer or sale of credits is strictly prohibited.

9.6 Fair Use & Fraud Prevention.

Rarebird reserves the right to monitor participation in the Program for fraud, abuse, or violation of these Terms.

Prohibited activities include (but are not limited to): self-referrals, referrals within the same household, creation of fake or duplicate accounts, automated or bulk distribution of referral links, or any other misuse intended to manipulate the Program.

Rarebird may withhold, cancel, or revoke referral credits or terminate participation in cases of suspected abuse, fraud, or violation of these Terms.

9.7 Program Changes & Termination.

Rarebird reserves the right to modify, suspend, or terminate the Referral Program at any time, for any reason, and without prior notice.

Changes may include adjustments to reward amounts, expiration periods, or eligibility criteria.

Any earned credits that remain active at the time of modification will remain valid until their stated expiration date.

The Program is void where prohibited by law.

Participation in the Program constitutes acceptance of these Terms & Conditions and any future amendments thereto.

10. SHIPPING; RISK OF LOSS; TAXES

Shipping terms, risk of loss, and title for purchased items are as described in Section 7, Terms of Sale. You are responsible for all applicable taxes and fees unless otherwise stated.

11. OPTIONAL TOOLS & BETA FEATURES

We may provide access to third-party tools “as is” and “as available,” without warranties, representations, or endorsements. Any use by you of optional tools is entirely at your own risk. We may also offer beta or experimental features that may be modified or discontinued at any time.

12. THIRD-PARTY LINKS & SERVICES

Certain content, products, and Services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we will not be liable for third-party materials, websites, or services. Review third-party policies and practices carefully before engaging in any transaction.

13. USER CONTENT; FEEDBACK LICENSE; MONITORING & ENFORCEMENT

If, at our request or otherwise, you submit ideas, suggestions, proposals, plans, reviews, user-generated content, or other materials (collectively, “User Content”), you grant us a perpetual, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in any media. We may, but have no obligation to, monitor, edit, or remove content we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, infringing, or otherwise objectionable or in violation of any party’s rights or these Terms. You are solely responsible for User Content you post and its accuracy. You agree not to submit User Content that violates any right of a third party or contains malware.

14. CONTENT STANDARDS; PROHIBITED USES

You may use the Website only for lawful purposes. Without limitation, you agree not to use the Website or Services: (a) in violation of any law or regulation; (b) to exploit or harm minors; (c) to send unsolicited advertising or spam; (d) to impersonate the Company or another person; (e) to infringe intellectual property or privacy rights; (f) to upload malicious code; (g) to scrape or harvest data without permission; (h) to engage in activity that restricts or inhibits another user’s enjoyment of the Website; or (i) to bypass or interfere with security features. You also agree not to use robots, spiders, or automated devices to access the Website for purposes not expressly permitted.

15. INTELLECTUAL PROPERTY RIGHTS

The Website and all its content, features, and functionality (including text, graphics, logos, images, video, audio, software, and the design, selection, and arrangement thereof) are owned by Rarebird, Inc., its licensors, or other providers and are protected by U.S. and international intellectual property laws. These Terms permit you to use the Website for your personal, non-commercial use only. Except as expressly permitted, you must not reproduce, distribute, modify, create derivative works, publicly display or perform, republish, download, store, or transmit any materials on the Website.

16. TRADEMARKS

The Company name, trademarks, service marks, logos, and all related names, product and service names, designs, and slogans are trademarks of Rarebird, Inc. or its affiliates or licensors. You must not use such marks without prior written permission. All other marks are property of their respective owners.

17. RELIANCE ON INFORMATION; THIRD-PARTY CONTENT

Information presented on or through the Website is made available solely for general information. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance is at your own risk. The Website may include content provided by third parties (e.g., users, bloggers, licensors, aggregators). These statements/opinions are those of the person/entity providing them and do not necessarily reflect our views. We are not responsible for the content or accuracy of third-party materials.

18. CHANGES TO THE WEBSITE

We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. We are under no obligation to update such material except as required by law.

19. INFORMATION ABOUT YOU; PRIVACY

All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions we take with respect to your information consistent with the Privacy Policy.

20. ONLINE PURCHASES & OTHER TERMS; REFUNDS

All purchases and transactions for the sale of goods, services, or information through the Website are governed by our Terms of Sale, which are hereby incorporated into these Terms. Returns and refunds are governed by our Refund Policy.

21. LINKING TO THE WEBSITE; SOCIAL MEDIA FEATURES

You may link to our homepage in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not suggest any association, approval, or endorsement without our express written consent. The Website may provide social media features enabling you to link to certain content, send communications with links to content, or cause portions of content to be displayed on third-party sites. You may use these features only as provided and in accordance with any additional terms. We may withdraw linking permission without notice.

22. LINKS FROM THE WEBSITE

If the Website contains links to other sites and resources provided by third parties, these are provided for your convenience only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage arising from your use of them. Accessing any third-party website is at your own risk and subject to its terms.

23. GEOGRAPHIC RESTRICTIONS; EXPORT CONTROLS

The owner of the Website is based in California, USA. We provide this Website for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside the United States. If you access from outside the U.S., you do so on your own initiative and are responsible for compliance with local laws and applicable export controls.

24. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update information except as required by law.

25. DISCLAIMER OF WARRANTIES

You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and data security.
THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent provided by law, the Company disclaims all warranties, including warranties of merchantability, non-infringement, and fitness for a particular purpose. We do not warrant that the Website or Services will be uninterrupted or error-free, that defects will be corrected, or that the Website or servers are free of viruses or harmful components.

26. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE/PROFITS, BUSINESS, ANTICIPATED SAVINGS, USE, GOODWILL, OR DATA), EVEN IF FORESEEABLE. Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above may not apply to you. Where such limitations are not permitted, our liability will be limited to the maximum extent permitted by law.

27. GOVERNING LAW & JURISDICTION; ARBITRATION; LIMITATION ON TIME TO FILE CLAIMS

27.1 Governing Law & Venue. All matters relating to the Website, the Services, and these Terms, and any dispute or claim arising therefrom or related thereto (including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of California, without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of California, in each case located in the City of Berkeley and County of Alameda. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
27.2 Arbitration (at Company’s Election). At our sole discretion, we may require you to submit any disputes arising from these Terms or use of the Website/Services (including disputes concerning interpretation, violation, invalidity, non-performance, or termination) to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying California law.
27.3 Changes to Dispute Terms. Any changes to the dispute resolution provisions in these Terms will not apply to disputes of which the parties have actual notice on or before the date the change is posted on the Website.
27.4 Limitation Period. ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE WEBSITE/SERVICES MUST BE COMMENCED WITHIN ONE (1) YEARAFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

28. CHANGES TO TERMS

All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently.

29. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Rarebird, Inc., our parents, subsidiaries, affiliates, partners, officers, directors, employees, contractors, agents, licensors, service providers, subcontractors, suppliers, interns, and employees from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms or your use of the Website/Services, including User Content, and any use of the Website’s content, services, and products other than as expressly authorized in these Terms.

30. TERMINATION; SUSPENSION

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. The obligations and liabilities incurred prior to termination shall survive termination for all purposes.

31. WAIVER; SEVERABILITY

No waiver by the Company of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions will continue in full force and effect.

32. ENTIRE AGREEMENT; INTERPRETATION; ASSIGNMENT

These Terms, our Privacy Policy, Refund Policy, Copyright Policy, [SMS Terms] (if applicable), and any other policies or operating rules posted by us on this Website or in respect to the Services constitute the sole and entire agreement between you and Rarebird, Inc. regarding the Website/Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. We may assign our rights and obligations under these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

33. ELECTRONIC COMMUNICATIONS CONSENT

By using the Services, you consent to receiving electronic communications from us (e.g., emails, notices posted on the Website). These communications may include notices about your account and information concerning or related to the Services. You agree that any notices, agreements, disclosures, or other communications we send to you electronically will satisfy any legal communication requirements.

34. DMCA & COPYRIGHT COMPLAINTS

All notices of claimed copyright infringement should be sent to the copyright agent designated in our Copyright Policy in the manner set out therein.

35. FORCE MAJEURE

We will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, labor conditions, strikes, war, acts of terrorism, riots, embargoes, acts of government, natural disasters, epidemics/pandemics, telecommunications or internet failures, third-party platform outages, supply chain disruptions, or utilities failures.

36. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same account, credit card, or billing/shipping address. If we change or cancel an order, we may attempt to notify you using the email and/or billing address/phone number provided at purchase. We may limit or prohibit orders that appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases and promptly update your account and other information (including email addresses and payment methods). Refunds and returns are governed by our Refund Policy and product-specific terms in Section 7, Terms of Sale.

37. NOTICES; CONTACT; COMPANY INFORMATION

This Website is operated by Rarebird, Inc.
Address: 77 Van Ness Ave, Ste. 101-1081, San Francisco, CA 94102
Email: contact@rarebird.coffee

For technical support and other communications regarding the Website, contact contact@rarebird.coffee.